Who we are
This website, www.individualvoluntaryarrangements.net, is operated by IndividualVoluntaryArrangements.net, based in Newcastle upon Tyne, United Kingdom ("we", "us", "our"). We are the data controller for the personal information we collect through this website. You can contact us at info@individualvoluntaryarrangements.net.
Information we collect
When you submit an enquiry, we collect the information you provide, which may include:
- Your name, email address and telephone number
- The approximate level of your debt and where in the UK you live
- Your preferred time to be contacted
- The web page you submitted the enquiry from
Information about your finances can be sensitive. Please only share what you're comfortable with.
When you browse the website, our hosting provider may automatically record technical information, such as your IP address, browser type and the pages you visit, in server logs for security and performance purposes.
How we use your information
- To respond to your enquiry and contact you about it
- To explain the debt options that may be available to you
- To keep records of our communications with you
- To keep our website secure and working properly
- To meet our legal and regulatory obligations
Our lawful basis
We process your enquiry information on the basis of your consent, given when you submit the form, and our legitimate interests in responding to enquiries and running our website. Where we need to keep information to meet legal obligations, we rely on legal obligation.
Who we share your information with
We don't sell your personal information. We may share it with:
- Service providers who help us run the website and handle enquiries, such as our hosting provider and our form-handling provider, Formspree. Formspree may process data outside the UK, in which case appropriate safeguards are used.
- Authorised debt advice providers or licensed Insolvency Practitioners, only where this is needed to help with your enquiry and you have agreed to it.
- Regulators or law enforcement, where we are legally required to.
How long we keep your information
We keep enquiry information only for as long as needed to deal with your enquiry and meet any legal or regulatory requirements. If you don't proceed with any service, we will usually delete your enquiry information within 12 months.
Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to or restrict how we use your information
- Withdraw your consent at any time
- Ask for your information to be transferred to another organisation
To exercise any of these rights, email info@individualvoluntaryarrangements.net. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
For information about cookies, please see our Cookie Policy.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.